Welcome to Kayaking Discounts Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our friendly customer service team at [email protected].

Product Questions

What types of water sports equipment do you sell?
We specialize in affordable, high-quality water adventure gear including kayaks, paddle boards, paddles, accessories, parts, sleds, and boats. Our selection is perfect for both beginners and experienced paddlers.
Are your products suitable for beginners?
Absolutely! We carry equipment for all skill levels, from first-time paddlers to seasoned water sports enthusiasts. Many of our products are specifically chosen for their user-friendly features.
How do I choose the right kayak or paddle board?
Consider your experience level, intended use (recreational, touring, fishing), and weight capacity needed. Our product descriptions include detailed specifications to help you make the right choice for your water adventures.

Shipping & Delivery

Where do you ship?
We ship globally to water enthusiasts worldwide, excluding some remote areas and parts of Asia. Whether you’re in the US, Europe, or elsewhere, we’ll get your gear to you!
What shipping options do you offer?
We provide two convenient options:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 days with full tracking
Free Shipping (orders over $50 via EMS): 15-25 days (our most popular option!)
How long does order processing take?
Our Arizona-based team carefully prepares each order in 1-2 business days with our signature protective packaging, especially important for kayaks and paddle boards.
Can I track my order?
Yes! For both shipping methods, you’ll receive tracking information as soon as your adventure gear leaves our warehouse. Standard Shipping offers more detailed tracking through DHL or FedEx.

Returns & Exchanges

What is your return policy?
We offer a hassle-free 15-day return policy from the delivery date. If you’re not completely satisfied, simply contact our customer care team at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. In those cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your payment information is secure.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and may give you access to special offers.

Customer Service

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our Arizona-based team operates Monday-Friday, 9am-5pm MST. Emails received outside these hours will be answered the next business day.
Where is your store located?
Our warehouse and headquarters are located at:
7131 North 67th Avenue, Glendale, US 85301
(Currently, we operate as an online-only store)

Still have questions? Dive into our amazing selection of water sports gear or contact us – we’re always happy to help fellow water enthusiasts get the gear they need for their next adventure!