At Kayaking Discounts Store, we stand behind the quality of our water sports equipment. If you’re not completely satisfied with your purchase of kayaks, paddle boards, or accessories, we’re here to help with our straightforward returns and exchanges process.

Key Points at a Glance:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 3-5 business days after we receive your return
  • Exchanges: Subject to product availability
  • Non-Returnable Items: See section below

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in original condition, and in its original packaging
  • All tags, protective covers, and accessories must be included
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Paddles (due to potential water exposure and customization)
  • Parts (special order items specifically manufactured for your equipment)
  • Any item showing signs of use, water exposure, or missing original packaging

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange
Return Request Template: Subject: Return Request for Order #[Your Order Number] Dear Kayaking Discounts Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name, SKU if available] Reason for Return: [Size, Color, Defect, etc.] Preferred Resolution: [Refund / Exchange for [Product Name]] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

2. Wait for Authorization

Our Arizona-based team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special instructions for your specific item

3. Package and Ship Your Return

Securely package the item(s) in the original packaging and include all accessories. Ship to:

Kayaking Discounts Store – Returns
7131 North 67th Avenue
Glendale, AZ 85301 USA

We recommend using a trackable shipping service and retaining your proof of shipment.

4. Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred method (standard or free shipping if eligible) once inventory is confirmed

Return Shipping Costs

  • Customer is responsible for return shipping costs unless the return is due to our error or defective product
  • Original shipping charges are non-refundable
  • For exchanges, we’ll cover the cost of shipping the replacement item to you

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the damaged item

Water Sports Enthusiast Promise

We’re committed to your satisfaction on and off the water. If you have any questions about our returns process or need assistance selecting the right kayak or paddle board, our passionate team is here to help at [email protected].

Note: International returns may be subject to customs fees and longer processing times. Please contact us before returning items to non-US addresses.