At Kayaking Discounts Store, we’re passionate about getting you the water sports gear you need with minimal hassle. Whether you’re gearing up for your next kayaking adventure or upgrading your paddle board setup, we’ve got you covered with straightforward shipping and returns policies.

Shipping Information

Order Processing & Delivery Timelines

Order Processing: 1-2 business days

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

We ship globally, excluding some Asian regions and remote areas. International shipments may be subject to customs fees.

Our Hassle-Free Returns Process

We stand behind our kayaks, paddle boards, and accessories. If you’re not completely satisfied, here’s how our returns process works:

Eligibility Requirements

  • 15-day return window from delivery date
  • Items must be unused, in original condition with all packaging
  • All tags, protective covers, and accessories included
  • Proof of purchase (order number or receipt) required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Paddles (due to potential water exposure and customization)
  • Parts (special order items manufactured for specific equipment)
  • Any item showing signs of use, water exposure, or missing original packaging

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] within 15 days with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

2. Wait for Authorization

Our Arizona-based team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special instructions for your item

3. Package and Ship Your Return

Securely package the item(s) in original packaging with all accessories. Ship to:

Kayaking Discounts Store – Returns
7131 North 67th Avenue
Glendale, AZ 85301
USA

We recommend using a trackable shipping service and keeping your proof of shipment.

Refunds & Exchanges

Refund Processing

  • Processed within 3-5 business days after we receive your return
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping charges are non-refundable

Exchanges

  • Subject to product availability
  • We’ll cover shipping costs for replacement items
  • Shipped via your preferred method (standard or free shipping if eligible)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange replacement or refund at no additional cost
  • In some cases, we may request return of the damaged item

Water Sports Enthusiast Promise

We’re committed to your satisfaction on and off the water. Our passionate team is here to help with any questions about returns or selecting the perfect kayak or paddle board. Email us at [email protected] – we’re happy to help!

Note: International returns may be subject to customs fees and longer processing times. Please contact us before returning items to non-US addresses.